Module three tackles the issue of communicating across cultures. To do this it first defines culture, compares and contrasts cultural dimensions, identifies generational gaps, and gives advice for international communication, solving workplace discrimination, and avoiding bias in document writing.
The part of the chapter that I would place the highest value on, though I don't know that I found it personally useful, is the one early on in which culture is defined. The authors provide an example of a cultural facet that we may not even recognize in our own lives (reading from left to right) and compares it to other communities and refers to that as culture. It's always nice to have the terms that aren't intuitively understood defined before you're lectured on them. The section also talks about the difference between cultures where it's necessary to read between the lines as opposed to ours.
Body Language is also a very important and often overlooked function of communication and culture and while this book is again frustratingly vague (out of necessity. There is just too much information to give specific advice) it is vital that it includes and outlines things like eye contact, gestures, and the personal space that varies from group to group.
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