Module 23:

Module 23 is dedicated to the short report.  It hovers around the ideas of short business report organization (both patterns and strategies) applying principles for good styles, and strategies for specific, professional questions to use.  In other words this is a module about how and when to write memo's or similar things.

The two best parts of the chapter, in my opinion, are as follows.  The section on asking specific questions on page 408 is very helpful as it gives detailed notes on what's normally required.  Thought I would laughingly note that the section on specificity has some pretty vague parts to it.  The other is the section on basic organization.

By now I'm sure it's obvious to you as a reader that I am far and removed from "organized" and this chapter goes into a big section, rife with examples, on good organization, what it means, and what format to use.  Very helpful for someone like me.